On 11/15/22, DuPage County launched 211, a free, confidential information and referral service that will provide a central access point to local health and human services 24-hours a day, 365 days a year. The County has partnered with the Village of Addison and the Addison Consolidated Dispatch Center to handle calls.

Anyone in DuPage County will be able to obtain immediate referrals to mental health services, addiction support and rehabilitation, crisis counseling, supplemental food programs, shelter and affordable housing options, employment and education support, financial support, and more.

Get Connected.  Get Help.  211 is the number to call when you don’t know who to call.

211 is an important service used by millions of people across North America and now in DuPage County. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services and childcare and family services.

  • 211 provides expert, caring help — No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives.
  • 211 meets real needs in real time — In 2019 alone, 211s in the US made more than 14 million connections to life-changing support and resources. There is no other network in the country that has a similar pulse on America’s needs.
  • DuPage County 211 operators are local, providing resources right here, in our community.
  • 211 tackles underlying root causes – 211 does more than “patch people through” to agencies. Instead, 211 specialists are trained to identify and address root causes of a client’s problem – and connect them with a wide range of available resources that meet all the underlying needs, not just the one that prompted the call, text or email.

To get help, please call 211 or visit 211dupage.gov.